Products    Home    Loan Center    Contact Us    FAQ    Resources  
 
Resolution Capital L.P.
1349 Empire Central Suite 1200
Dallas, TX 75247
800-774-1432
PRIVACY NOTICE
INTRODUCTION
Resolution Capital L.P. (RCLP) knows that you expect privacy for your personal non-public information. This privacy notice is designed to inform you of the types of information we collect from our customers, how we use that information and the circumstances under which we will share information with certain designated third parties. Federal law also gives you the right to limit RCLP’s sharing of some but not all of your personal non-public information.

WE RESPECT YOUR PRIVACY
RCLP respects your privacy and is committed to treating your information responsibly. We understand the need to safeguard sensitive information that you have provided to us and your expectation of privacy and security for your personal and financial affairs.

INFORMATION WE COLLECT
We collect nonpublic personal identifiable information about you as needed for many reasons, including to help identify you in conjunction with granting you a first or second mortgage or other loan products we may offer. We also use this information to service and manage your loan. . We may also use this information for analytical, statistical, research or marketing purposes, as allowed by law. We collect this information from a number of sources, including the following information, provided in loan related documents, including identifying information such as address, telephone number, mobile telephone number, e-mail address, social security number, date of birth, mother’s maiden name, and credit information such as income and employment. Information obtained through your transactions and relationship with us such as payment information, and information provided by you through telephone calls or electronic communications.
Information provided by credit bureaus and similar companies, such as your account and payment history with other lenders.

INFORMATION WE SHARE WITH OTHERS
Except as noted below and as allowed by law, we do not share the non-public information described above without your written (including email or online) consent.
Affiliates and Service Providers: We may provide information to other RCLP affiliated companies, including our servicers, business partners, or others who provide essential services to us, to assist in obtaining a loan for you and the management of your loan, such as preparing billing statements and inspecting properties.
Others: We may also disclose non-public personal information about you to non-affiliated third parties as required by law including communication with your attorney, our attorneys, regulatory agencies (such as the Consumer Financial protection Bureau) or to comply with a court order, a judgment, or a subpoena, for example.

SECURITY PROCEDURES
The security of customer information is very important to us and we take a number of steps to safeguard it. We maintain physical, electronic, procedural, and technological safeguards in compliance with state, local and federal regulations to guard non-public personal information about you. We limit access to your personal and loan information to those employees and agents who require it to provide products and services to you.

YOUR ACCESS TO INFORMATION
We provide you access to information about your loan in several ways. For example, we or our agents may send you billing statements outlining your payments, finance charges, and other loan information. You may also call the customer service telephone number, toll free 800-774-1432, or visit us on the web at www.realtimelenders.com if you have additional questions about your loan.

HOW THIS POLICY APPLIES TO YOU
The examples contained in this Privacy Policy are illustrations only, and are not intended to be all-inclusive. Once you pay off your loan or your loan is sold, we will continue to adhere to the privacy policies and practices described in this notice to the extent we retain information about you. This Privacy Policy is effective as of February 1, 2014. We reserve the right to amend, alter, update, or otherwise change this Privacy Policy at our discretion. Any changes to this Privacy Policy will be posted to this web page in a timely manner. You may have other privacy protections under state laws and we will comply with applicable state laws with respect to your personal information.

//
OPT-OUT NOTICE
Federal law allows you to opt-out or limit RCLP sharing of certain information with third parties. However, Federal law does NOT allow you to opt-out or limit RCLP’s sharing NPI information with
1) third parties that provide essential services like data processing, mailing, or servicing accounts;

2) third parties as necessary for RCLP’s everyday business purposes - such as to process your transactions, maintain your account(s);

3) third parties to comply with court order, judgment or subpoena and if the disclosure is legally required by law;

4) third parties necessary for RCLP’s marketing purposes - to offer RTL products and services to you;

3) third parties necessary for joint marketing efforts with other financial companies which whom RCLPhas a contract / legal agreement

4) of information about customer transactions and experiences, necessary for RTR affiliates’ everyday business purposes.

If you are a new customer, and we have not received your opt-out notice request, RCLP can begin sharing your information 30 days from the date we sent this notice. Please not that when you are no longer our customer, we may continue to share your information as described in this Privacy Notice. However, you can contact us at any time by calling toll free 800-774-1432 to limit our sharing.